Refund & Cancellation Policy
Evervine Medical Aesthetics is committed to providing high-quality aesthetic treatments, skincare products, and digital resources. This policy outlines how refunds, cancellations, and rescheduling are handled for appointments, products, and digital purchases.
Appointments & Treatments
Cancellations & Rescheduling
Appointments can be cancelled or rescheduled by contacting us directly. We kindly ask that clients provide at least 48 hours’ notice if they need to cancel or reschedule an appointment.
Cancellations made with sufficient notice may be rescheduled without penalty, subject to availability.
Late Cancellations & No-Shows
Cancellations made less than 48 hours before the scheduled appointment, or failure to attend an appointment without notice, may result in a partial or full charge. This is to compensate for time reserved exclusively for you.
Refunds for Treatments
Once an aesthetic treatment or service has been provided, refunds are not available. Results of aesthetic treatments can vary between individuals, and outcomes cannot be guaranteed.
If you are unhappy with any aspect of your treatment, please contact us as soon as possible so we can review your concerns and, where appropriate, discuss suitable next steps.
Skincare Products (Online Shop)
Returns
We accept returns on eligible physical products within 14 days of delivery, provided that:
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The product is unused and unopened
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The product is in its original packaging
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The item is suitable for return due to hygiene and safety reasons
Due to the nature of medical-grade skincare, certain items may be non-returnable for hygiene and safety purposes.
Return Process
To request a return, please contact us by email with your order details. Approved returns must be sent back within the stated timeframe.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds for Products
Once a return is received and inspected, approved refunds will be processed to the original payment method. Please allow several business days for the refund to appear, depending on your payment provider.
Digital Products (E-Book)
All digital products, including downloadable or accessed e-books, are non-refundable once purchased. By completing your purchase, you acknowledge that digital content is delivered immediately and cannot be returned.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us promptly with your order number and supporting details. We will review the issue and arrange a replacement or refund where appropriate.
Payments
All payments are processed securely through Wix. Any approved refunds will be issued to the original payment method used during checkout.
Contact Us
If you have any questions about this Refund & Cancellation Policy, please contact:
Evervine Medical Aesthetics
Email: info@evervineaesthetics.co.uk
Phone: +44 7442 917832
This policy may be updated from time to time to reflect changes in our services or legal requirements. Please review it periodically.