Fulfillment & Shipping Policy
Evervine Medical Aesthetics provides aesthetic services, physical skincare products, and digital content. This policy explains how orders, bookings, and digital purchases are fulfilled and delivered.
Aesthetic Services & Appointments
All aesthetic treatments and consultations are provided by appointment only and must be booked in advance through our online booking system or by direct contact.
Service Fulfillment
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Appointments are fulfilled on the selected date and time confirmed at booking
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Services may be delivered at the clinic location or as a mobile service, depending on availability and treatment type
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Clients are responsible for arriving on time and providing accurate booking information
If changes to an appointment are required, clients should notify us as early as possible in accordance with our Refund & Cancellation Policy.
Physical Products (Online Shop)
Order Processing
Orders placed through our online shop are typically processed within 1–3 business days, excluding weekends and public holidays.
Once an order has been processed, customers will receive a confirmation email.
Shipping
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Products are shipped within the United Kingdom
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Delivery times may vary depending on location and carrier
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Shipping costs are calculated at checkout unless stated otherwise
Estimated delivery times are provided as a guideline only and may be affected by factors outside our control.
Order Tracking
Where available, tracking details will be provided once the order has been dispatched.
Digital Products (E-Book)
Digital products, including e-books, are fulfilled electronically.
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Access or download is provided after successful payment
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Digital delivery is typically immediate but may take a short time depending on system processing
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Customers are responsible for ensuring a valid email address is provided at checkout
If you experience issues accessing your digital product, please contact us for assistance.
Delays & Exceptions
While we aim to meet all stated fulfillment and delivery timelines, delays may occasionally occur due to high demand, technical issues, or external factors such as courier delays.
Evervine Medical Aesthetics is not responsible for delays caused by circumstances beyond our reasonable control.
Incorrect or Missing Orders
If you believe your order is incorrect, incomplete, or missing, please contact us promptly with your order number and details so we can investigate and resolve the issue.
Contact Us
For questions regarding fulfillment or shipping, please contact:
Evervine Medical Aesthetics
Email: info@evervineaesthetics.co.uk
Phone: +44 7442 917832
This policy may be updated periodically to reflect changes in services, delivery methods, or operational requirements.